This policy is designed solely for cancellation and refund activities related to our visa services. Please read our Cancellation & Refund Policy carefully before placing your order.
ELECTRONIC VISA (E-VISA)
Processing time
+ Normal case: 4-6 working days
+ Urgent case: 3-5 working days
A “Processing Notification” will show that the Evisa application will be processed on dd/mm/yyyy. We will send you a result on dd/mm/yyyy at [a specific time].
The processing time is dependent on business hours, which are 8:00 AM to 16:00 PM (GMT+7) Monday to Friday (excluding lunch time from 11:00 AM to 13:30 PM) and is also subject to Vietnam National Public Holidays.
Working time will be based on Vietnam Time (GMT+7).
The processing time is based on the applicant acceptance time and processing time of the Vietnam Immigration (Vietnam Time), and the following rules will be applied:
o For 3 working day processing: If we receive your payment and required information before 11:00 am of a working day, your processing time will be counted immediately, and your e-visa will be ready by the end of the 7th working day at the latest. Otherwise, it will be counted on the next working day.
o For 2 working day processing: If we receive your payment and required information before 09:00 am of a working day, your processing time will be counted immediately, and your e-visa will be ready by the end of the 3rd working day at the latest. Otherwise, it will be counted on the next working day.
The issuing authority may reject any visa, passport, or other travel document application for any reasons and may not provide a reason to https://vietnamvisaportal.com for the rejection. We have no responsibility for any delays, cancellations, financial, and other losses due to denial or delay in processing.
Prior to approval, the issuing authority may ask for additional documentations, and we will inform you by Email to prepare a full set of required documents. Since we do not issue visas or passports and cannot make any guarantee or assurances that any issuing authority will issue any documents nor can we guarantee the time required for an issuing authority to grant or reject an application. Issuing authorities may choose to grant a different type of travel document than that which the applicant has requested which may impact the purpose, validity, or number of entries. Tickets or reservations that are non-refundable should not be made until all necessary travel documents for your trip have been obtained.
Fee
By submitting your e-visa application to https://vietnamvisaportal.com, you consent to paying all fees associated with this kind of service, including the service fee and admin & Government fee.
Where a VIETNAM Electronic Visa has been requested, the fee paid to https://vietnamvisaportal.com includes processing of the E-VISA visa only and does not include any appeals or additional services.
Cancellation and Refund
The issuing authority may reject any visa, passport or other travel document application for any reason and may not provide a reason to https://vietnamvisaportal.com for the rejection. If your visas are delayed or denied by the Vietnam Immigration Department: We will refund all fees for you.
You shall pay for all bank charges, exchange rate differences, currency adjustments, transaction fee and other such charges incurred by your bank or financial institution(s) throughout the refund process.
If for any reason you decide to cancel your application before paying the Service Fee, you may do so without incurring any fees or penalties, even if you forget to notify us.
If for any reason you decide to cancel or change any information on your application before we begin processing the service, you may do so without incurring any fees or penalties. If so, before our “Processing Notification” is issued to your registered email address, you must send an official cancellation request with your Application ID to our email info@vietnamvisaportal.com. A complete refund will be provided in this situation.
After our system sends the “Processing Notification” to your registered email address, if you decide to cancel your application or change any information for any reason, there won’t be a refund granted, and the service will proceed automatically.
An extra fee will be charged for the correction.
A “Processing Notification” will show that the visa application will be processed on dd/mm/yyyy. We will send you a result on dd/mm/yyyy at a specific time.
Once your Visa Approval Letter has been issued by the Vietnam Immigration Department and has been sent to your registered email address, there will be no refunds allowed.
Documents will be sent via email as usual, but in some cases, you will be required to send us hard copies or original documents to submit to the Vietnam Immigration Department for review. You will send these required documents to our office. A delivery charge will be your responsibility. All third-party delivery companies are subject to the conditions set by these individual companies. vietnamvisaportal.com accepts no liability for losses or delays incurred when using third-party delivery companies.
You will be charged an additional fee to expedite the process, or your visa will be canceled if the authorities do not have enough time to process it. We will send you a list of required documents via email. Please send us a full set of the needed documents on time. There will be no refunds allowed and vvietnamvisaportal.com accepts no liability for any problems brought on by late document submissions.
Please get in touch with us right away through email at info@vietnamvisaportal.com, if for any reason you are unable to get your Visa Approval Letter by the due date as indicated by us via the “Processing Notification.” No refund is given if you don’t do that.
Technical problems, incorrect email addresses, or information submitted by applicants without notifying us in advance will not be held liable for any loss or delay.
vietnamvisaportal.com shall not be held responsible for nor accept any liability for the actions of any consulate, embassy, or passport office in delaying or not issuing such applications for any reason whatsoever, nor shall https://vietnamvisaportal.com be held responsible for expense and/or delay arising from or in connection with: (a) incomplete application forms or (b) incorrectly or falsely completed application forms or (c) inaccurate or incomplete supporting documentation.
It is strongly advised that you double-check your details to make sure that all of the following information is accurate. There will be no cancellation and no refund in this case. You will be charged in full for any mistakes on your part.
Tickets or reservations that are non-refundable should not be made until all necessary travel documents for your trip have been obtained.
Admin & Government fee is non-refundable for any reason.
In the event that https://vietnamvisaportal.com made a mistake while submitting your approval letter and you notify us at least seven working days before the date of your arrival, we will obtain a new approval letter for you using the same information from your initial application without charging you any additional fees.
Each [Thursday], the refund will be issued. If it falls on public holidays (Tet, Vietnam Liberation Day, National Independence Day, etc.), the refund will be processed the next business day. However, depending on how your bank or financial institution operates, it can take you 7 to 10 working days to get your money. Regardless of the payment method you used, any fees your bank or financial institution imposes in connection with the return will be applied to your account. The fees our bank or financial institution charges for the return are the responsibility of https://vietnamvisaportal.com
Contact
If you have any questions about Term of Services, Privacy Policy, please contact us by email or regular mail at the following address: Email: info@vietnamvisaportal.com or call 9779924842
